We Are Growing Our Team!

Client Success & Community Manager

Location: St Leonards / Hybrid flexibility (Mon-Thurs in Office)
Employment Type: Full-time

Ready to use your property management experience differently?

You know property management, you the pressure, the pace, the people and the constant need to keep things moving.

Real+ is looking for a Client Success & Community Manager with strong real estate or property management knowledge who is ready for a broader, more influential client-facing role.

You won’t be managing repairs, arrears or routines. Instead, you’ll use your industry knowledge to help real estate businesses access the support, education, guidance and community they need.

This is a hands-on, industry-facing role that sits close to our clients, our team and the conversations that shape where Real+ goes next.

About Real+ and why this role matters

Real+ is an established professional services, training and support business working with real estate businesses and property management teams across Australia.

We deliver education, consulting, outsourced support, membership, webinars, events and practical business solutions that help real estate teams operate better, lead better and grow stronger.

As we continue to grow, this role will help us further strengthen our client support, deepen our membership value and build an even more connected Real+ community.

You will sit close to the clients, close to the conversations and close to the opportunities that shape where Real+ goes next.

Your experience will not be left behind.

It will be used differently.

About the role

The Client Success & Community Manager will sit across client success, membership engagement, community connection and practical industry guidance.

You will take ownership of the Real+ Membership Program, support our 1300 Helpline, strengthen client relationships, and contribute to sales and marketing initiatives through client insight and follow-up.

You will not be expected to provide formal legal advice, but you will need strong practical industry understanding, helpful judgement and the confidence to know when to escalate complex or sensitive matters.

This role will suit someone who can take direction, but also has the confidence, initiative and accountability to take ownership and run with it.

Why this role suits a property management professional

Property management builds valuable skills: communication, organisation, problem-solving, systems, process, client care and calm under pressure.

Those skills matter here.

This role gives you the opportunity to support the industry from a broader position, where your knowledge can help many businesses and professionals — not just one portfolio.

Key responsibilities

In this role, you will support and manage:

Client success activity across Real+ clients, members and program participants

Practical client guidance through the 1300 Helpline

Member onboarding, engagement, communication and retention

Client follow-up, check-ins and engagement campaigns

Sales and marketing initiatives with client insight and follow-up

Webinar, event and training engagement

Client feedback, recurring themes and market insight

Enhancing client experience and client journey

What we’re looking for

For this role, strong real estate and/or property management knowledge is essential.

This is a client success role built around practical industry understanding. General client success, account management or relationship management experience is valuable, but it will not be enough on its own.

We are looking for someone who is:

Experienced in property management, real estate or agency operations

Confident providing practical guidance to clients

Relationship-focused and comfortable speaking with business owners, property managers and agency teams

Highly organised and able to manage multiple conversations, tasks and priorities

Proactive, practical and willing to take ownership

Commercially aware, with an understanding of client retention and engagement

Comfortable working across systems, platforms and customer databases

Clear on when to answer, when to investigate and when to escalate

A strong understanding of property management workflows, agency operations and relevant industry legislation will be highly valued.

You’ll love this role if you…

You understand property management, but you are ready to use your skills differently.

You enjoy building relationships, following up, checking in, asking questions and helping people get value from the services they use.

You like being close to the client and close to the business.

You are comfortable sitting between client care, commercial opportunity, community building and practical industry guidance.

You want to be part of a business where your contribution is seen, valued and genuinely makes a difference.

You are ready for a new professional home where your industry knowledge can have a broader impact.